Organiser terms of service
Version 2026-11 · last updated November 2026
These terms are between FiberSwift ([CAC registration number]), Enugu, Nigeria (“we”) and the business or person that creates a workspace on Quick Pass (“you”). By creating a workspace you accept them for yourself and your team.
1. The service
We provide software to publish events, sell tickets online, scan tickets with a mobile app and manage a team with roles. You are the seller of the tickets; we are not a party to the sale between you and your buyers.
2. Your account and team
- You confirm you are authorised to act for the brand and that the information you give is accurate.
- Owners and admins decide who joins the team and with what role. You are responsible for what your team does and for keeping credentials secure.
3. Your events
- You are responsible for each event: it must be lawful, accurately described, and you must hold any permits and insurance it needs.
- You must not sell for events you cannot or do not intend to hold, sell more than you can admit, or list prohibited or illegal events.
- You set prices, quantities and your refund policy, and you must honour them and refund buyers where the law or your policy requires.
4. Payments and payouts
- Online payments are processed by our payment partner (Paystack) and settled to the bank account you register. We do not hold your funds. The partner may apply its own checks and terms to your payout account.
- You must register an account in your own or your business's name. Account details are verified with the payment partner.
- Payment processing fees are borne as shown in your workspace settings. Any platform fee we charge will be agreed in writing before it applies.
- You are responsible for your own taxes on ticket revenue, and for any VAT on your sales.
- Chargebacks, refunds and disputes are between you, the buyer and the payment partner.
5. Buyer data
For your attendees you are the data controller and we are your processor. The data processing terms form part of this agreement. You must give attendees any notices the NDPA requires, use their data only for running your event, and answer their requests. You must not use buyer emails for marketing without a lawful basis and their consent.
6. Acceptable use and suspension
We may suspend or limit a workspace, event or payout where we reasonably suspect fraud, illegal activity, breach of these terms, or where a payment partner or the law requires. We will tell you why where we lawfully can. Buyers who already paid will be protected as far as possible.
7. Availability and liability
We aim for a reliable service but do not promise it is uninterrupted. We are not liable for lost profits, loss of goodwill or indirect loss, nor for events you run. Our total liability for any claim is limited to the platform fees you paid us in the 12 months before it, except where the law does not allow a limit (including fraud and death or personal injury caused by negligence). You will compensate us for third-party claims caused by your events or your breach of these terms.
8. Ending
You may stop using the service at any time after settling open orders and refunds. We keep records we must keep by law. We may end the service on reasonable notice.
9. Changes and law
We will notify owners of material changes and record your acceptance of each version. These terms are governed by the laws of the Federal Republic of Nigeria.
Contact: legal@fiberswift.com