Refunds and cancellations
Version 2026-11 · last updated November 2026
Who decides
The organiser of your event sets the refund policy and issues refunds. We do not hold ticket money: it is settled to the organiser, so a refund is made by the organiser through the payment partner.
Cancelled or rescheduled events
If an event is cancelled, contact the organiser (their name is on your ticket email) quoting your order reference. If it is rescheduled, your ticket stays valid for the new date unless the organiser says otherwise. Your consumer rights under law are not affected.
When something goes wrong with a payment
- Payment fails or you abandon it: you are not charged and no ticket is issued. A bank hold, if any, is released by your bank.
- Charged but no ticket: the order is marked for review automatically (for example the tickets sold out while you were paying, or the amount did not match). The organiser refunds it. Your order page says so; quote your order reference if you contact them.
- Charged twice: contact the organiser with both references. Duplicate orders are refunded.
Contact
Platform issues: legal@fiberswift.com. Event issues: the organiser named on your ticket.