Terms of ticket sale
Version 2026-11 · last updated November 2026
These terms apply when you buy a ticket through Quick Pass. Quick Pass is operated by FiberSwift ([CAC registration number]), Enugu, Nigeria (“we”).
1. Who sells the ticket
Each event is created, priced and run by the organiser named on the event page. The organiser is your seller and is responsible for the event, its content, its refund policy and for admitting you. We provide the software that takes the order, collects the payment through our payment partner and delivers the ticket.
2. Your order
- The price shown at checkout is the price you pay. Prices are set by the organiser.
- Your order is confirmed only after your payment has been verified by our payment partner. Until then no ticket exists, whatever your browser shows.
- Tickets are held for you for a short time while you pay (about 30 minutes). If payment does not complete in time they are released.
- You must give a correct email address: your tickets are sent there.
- Organisers may limit how many tickets one person can buy.
3. Your ticket
A ticket carries a unique QR code and admits the holder once per entry to the event shown, subject to the organiser's entry rules. Keep it private: anyone who has the code can use it, and a code that has already been used will be refused. We and the organiser may refuse entry for tampered, duplicated or voided tickets.
4. Payments
Payments are processed by our payment partner (Paystack) and settled to the organiser. We do not hold your money and never see or store your card details. If an amount is taken but no ticket is issued (for example the tickets sold out while your payment was in progress), the order is flagged and the organiser will refund you: see our refund information.
5. Refunds and cancellations
Refunds are governed by the organiser's policy and by applicable consumer-protection law. Nothing in these terms limits any right you have by law.
6. Acceptable use
Do not resell tickets in breach of the organiser's rules, use bots or scripts to buy tickets, attempt to bypass limits, or interfere with the service.
7. Our responsibility
We provide the service with reasonable care and skill. We are not responsible for the event itself, for changes the organiser makes, or for losses we could not reasonably foresee, except where the law does not allow us to limit liability (including for fraud or death or personal injury caused by negligence).
8. Your data
See our privacy notice. You can create an account to view, export or delete your data.
9. Changes and law
We may update these terms; the version in force when you order applies to that order. These terms are governed by the laws of the Federal Republic of Nigeria and disputes go to its courts, without affecting any mandatory consumer rights.
10. Contact
legal@fiberswift.com